Terms & Conditions for Software Development Projects
Clear, transparent terms for a smooth partnership. Project allocation, payment, refunds, and support.
Overview
These terms apply to website, app, ERP, and custom software projects delivered by New Tab Software Solution.
Project Allocation & Timeline
- • We follow a first-come, first-served policy and do not overbook projects beyond available resources.
- • The estimated delivery timeline is communicated before project commencement.
- • A 7-day preparation period starts after advance payment. During this time, we finalize scope, requirements, and the project prospectus.
Payment Terms
- • A 50% advance payment is required before work starts so we can reserve resources and begin planning.
- • The remaining 50% is due on final completion and handover.
Missed Deadline Policy
If we fail to meet the agreed deadline, you may choose one of the following options.
- • Cancel the project and request a full refund of the advance.
- • Continue with the project, in which case the remaining 50% payment will be waived and the project will still be delivered.
Project Cancellation & Refund Policy
Refunds of the advance are available only if cancellation is requested before 40% of the project timeline is completed.
- • If you cancel before the prospectus is completed, you are eligible for an 80% refund of the advance.
- • If cancellation happens after prospectus completion but before 40% of the timeline, the refund is calculated proportionally based on the completed work.
Refund Calculation Formula
Let A = advance amount paid, C = percentage of project time completed, and R = refund amount. Formula: R = A × (1 − C / 100). Refunds are not available after 40% of the project time has been completed.
Project Changes & Stages
- • Changes requested after the initial 7-day preparation period may lead to additional charges and deadline adjustments.
- • Projects are delivered in stages, and you are invited to review each stage so the outcome stays aligned with your vision.
Hosting, Domain & Infrastructure
- • Domain acquisition charges are paid by the client for website projects.
- • AWS hosting costs for websites and apps are covered by us for the first year.
- • If traffic growth requires additional bandwidth or server upgrades, those extra costs are paid by the client.
Maintenance & Support
- • We provide 1 year of technical support after delivery.
- • After 1 year, support can continue through a monthly maintenance plan or be discontinued.
- • Maintenance includes bug fixes, minor requested changes, and surge protection.
- • If you want to end maintenance services, please notify us at least one month in advance for a smooth handover.
Client Responsibilities
- • Share design assets or graphics early so delays do not affect the delivery schedule.
- • SEO optimization is included at no extra cost.
- • App store approvals can take 15 to 20 days and are controlled by Apple and Google, not by us.
Source Code & Intellectual Property
For ERP and inventory management systems, source code is not handed over because it remains the company's intellectual property and helps protect the platform from piracy.
Development Team Transparency
- • Before project commencement, we introduce the developers assigned to your project.
- • Developers may choose not to disclose their primary employer, but each one is vetted and can share relevant experience.
Special Project Disclosure
For MLM websites or applications, clear and full disclosure is required so we can implement the project correctly without ambiguity.
Need clarification on this policy? Reach out and we’ll help.
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